What is a Credit Union?
A credit union is a cooperative, not-for-profit financial institution. It is
member-owned and controlled through a board of directors elected by the
membership. The board serves on a volunteer basis. The board also
establishes and revises policy, sets dividend and loan rates, and directs
certain operations. The result: members are provided with a safe,
convenient place to save and borrow at reasonable rates at an institution
which exists to benefit them, not to make a profit.
Who is Eligible to Join University
Credit
Union?
If you are employed by, or retired from, an educational
or health care institution in Norfolk, Middlesex, Suffolk, or Essex
counties, you and members of your family are eligible to become a
member of UCU.
Can Other Members of my Family Join
the Credit Union?
Yes, we
encourage your entire family to join. As a primary member, you can
sponsor your spouse, children, grandchildren, parents, grandparents,
siblings, and individuals living in your household.
What is UCU's
Transit/Routing Number?
University Credit Union's Transit/Routing number is
211-080-767.
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How/Where Can I Make Deposits to my
Account?
You can make deposits to your UCU accounts by visiting
the office, mailing a check, or through our two full-service ATMs.
How
Can I
Set Up Payroll Deduction or Direct Deposit?
To set up Payroll Deduction, you may
complete the UCU Payroll Deduction Authorization Form. You must
work for one of the institutions with which we have an agreement to use
this form. For Payroll Deduction from any other employer, contact
your Payroll Department.
For Direct Deposit, contact your Payroll
Department. Provide them with UCU's Routing Number (211-080-767)
and your account number. The account number should also include
the suffix (05 for checking, 1010 for savings).
How Can I Get my
Account Balances?
You can obtain your account balance by
using UCU@Home,
Starline, or viewing it at an ATM.
What is Starline?
StarLine is a 24 hour telephone system that members can call to access
their accounts. You can check our rates, check your balances, inquire
about deposits or withdrawals, transfer between accounts, and more.
Just call 1-888-828-9828 and follow the prompts.
Can I Transfer Funds
Within my Account Without Coming to the Branch?
Yes - there are many
different ways that you can make transfers within your account without
visiting the branch.
 |
Speak
with a Member Service Representative at 617-739-7447, Ext. 224 and
they will be happy to make a transfer for you. |
|
You can transfer funds
through
UCU@Home online account access. Your account number and a
password are all you need to log on to
UCU@Home. If you have never
logged on, please follow the instructions listed on the sign-on
page. |
|
You can transfer funds
through our automated phone system at 1-888-828-9828. |
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Where are your ATMs?
UCU owns 4 ATMs in different locations and has
20 ATMs in an extended
network.
We are also part of the SUM network.
My ATM/Debit Card is Lost/Stolen -
What Should I Do?
Call the Member Service
Department at 617-739-7447, Ext. 224. A representative will
verify your last transaction, block the card from being used, and
issue you a new one.
Is there a Daily Limit on
my ATM/Debit Card?
Yes. Both the ATM and Debit
Card are subject to a total daily transaction limit: $500 for
ATM withdrawals and $500 for debit purchases.
How Can I Add or Remove
a Joint Owner on my Account?
To add a joint owner to your account, a
new signature card is required with all joint owner’s signatures. We
are unable to remove a living joint owner from an existing account.
In the event of a death, a death certificate must be presented and the
name will be removed. Both of these types of transactions can be done
at any of our branch offices.
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How Do I Update the
Address on my Account?
A signature must be obtained in order for us to change
your address. Please print the
change of address form
and either mail it or fax it to:
University Credit Union
846 Commonwealth Ave.
Boston, MA 02215
Attn: Change of Address
Fax : (617) 278-5890
I'm Switching Jobs and/or Moving; Do I Have
to Close my Account?
Certainly not! If you transfer to another job, move out of the state, or retire, you
may continue to enjoy all the benefits of being a University Credit Union
member. UCU makes it easy to access your account no matter where you
are.
How do I
Close my Account?
To close an account, the request must be submitted in writing. This
can be done in person at one of our branches, via fax, or through the
mail.
Important: Before closing your account, be sure that
all pending deposits, withdrawals, andhttp transactions have cleared and been
canceled for the future.
Can I Refinance my Auto Loan from Another Financial Institution through
UCU?
Yes, contact any Loan Officer at 617-739-7447 for details.
Can I Be Pre-Approved for my Auto Loan Before Actually Choosing the Car?
Yes, you can be pre-approved for an amount prior to purchase.
When Will I be Notified of an Approval on my Loan
Application?
Online loan applications receive a pre-approval in as few as 60 seconds.
Apply for your loan
on a business day and our Loan Department will get back to you with your
approval status before or by the next business day.
Can I Pay my Loan Online?
Yes. Through
UCU@Home, you
can transfer funds from your savings or checking to pay your loan.
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How Can I Put a Stop Payment on a Check?
A stop payment can be placed over the phone with a Member
Service Representative at 617-739-7447, Ext. 224. They would need your
account number, the check amount, and the date it was written. They take
the request over the phone and then forward the request to you to sign
with a return envelope. You have 7 days to mail the request back;
otherwise the stop will be removed. You can also do this in any of our
branch locations or on UCU@Home.
How Can I Order a Supply of New Checks?
You can order a new supply of checks on our
website, by calling the Member
Service Department at 617-739-7447, Ext. 224, or by mailing in the check
order request from the last book of checks in your box. The processing
time is generally 5-10 business days.
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How Will I Know that my Certificate has Matured?
You will receive a maturity notice a minimum of 30 days prior to the
maturity date. You have until the maturity date to let us know your
intentions in writing. If we do not hear from you prior to the maturity
date, your certificate will renew for the same term it was in with the
current rate for that term.
Are Share Deposits Insured?
Yes. All share accounts are insured up to $100,000 by the National Credit
Union Administration (NCUA), an agency of the federal government. In
addition to federal insurance, members' deposits in excess of $100,000 are
insured by the Massachusetts Share Insurance Corporation (MSIC); up to
$600,000 for individual accounts and $1,200,000 for joint accounts.
How Do the Club Accounts
Work?
Club Accounts can be opened throughout the year. Payroll Deductions allow
for automatic deposits to your accounts.
Holiday Club- Funds are automatically
transferred to your Main Share on November 1st.
Vacation Club - Funds are automatically
transferred to your Main Share on May 1st.
Early withdrawals from club accounts are subject to a $25 penalty fee.
